Online Upgrade issues

<p>Don’t see any point in even using the online upgrade option for Vodacom...</p> <p> </p> <p>I placed my online upgrade order on 08/07/2017 and the website showed my order as being placed successfully.... so on Monday I phone the call Centre as I never received any notifications that my order was placed...</p> <p> </p> <p>The agent then tells me that my order was cancelled but can’t provide a valid reason for this...</p> <p>The agent then re-submits my upgrade and I still have not received any notifications.</p> <p> </p> <p>Today I tried to cancel the upgrade in a Vodacom store to rather do it in store but now the online agents tell me that I need to wait for them to phone me before I can cancel the order….</p> <p>How is this next day delivery as shown on the Vodacom website… Also there is no way to track my order or see the status…</p> <p> </p> <p>This is the worst service I have had in some time.</p>