Online upgrade is terrible

<p>I upgraded online beginning of November 2016.</p> <p>But I did not receive my Samsung Galaxy Tab 3.</p> <p> </p> <p>The following is the confirmation email:</p> <p> "Dear Anelle van der Merwe</p> <p>Thank you for your upgrade order!</p> <p>Order Information:</p> <p>Order Number: U ********** </p> <p>Delivery Address:</p> <p>***********</p> <p>Email Address: **********</p> <p>Samsung Galaxy S7 LTE + Samsung Galaxy Tab 3 Lite 3G <br />Black <br /> ********** 12 <br />In Stock</p> <p>Delivery estimate: 3-5 working days depending on stock availability and area of delivery"</p> <p><br />I requested a correction on this matter and a timeous response as well, I got a response but no correction up to date..</p> <p> <br />I have mailed ********** and corresponded with Deresheni. But Since beginning of December she has ignored me.</p> <p> <br />I then phoned the online upgrade department 4 times speaking with Lynette, promising me she will get back to me with in 15 minutes every time. Calls are recorded so there is proof of it.</p> <p> </p> <p>Last I was able to make contact with anybody regarding this matter was 23rd Dec 2016.</p> <p> </p> <p>My son now did not get his xmas present seeing as the tab would have been his gift from Santa. And this has added to my frustration.</p> <p> </p> <p>When I went into a store (Brooklyn Vodacom) they simply refused to help me as it is not their department.</p> <p> </p> <p>I posted on Facebook in the first week of January and was asked to email ********** I sent the email explaining the above with all the correspondence so far on 7 Jan 2017.</p> <p> </p> <p>I received the following reply on 9 Jan 2017</p> <p>"Good Day Anelle</p> <p> I've sent an email to Deresheni and I've requested that she makes urgent contact with you regarding the Tab 3.</p> <p>Regards,<br />Ashwin Abdurahman</p> <p>Customer Care<br />eService Team"</p> <p> </p> <p>So what now?</p>