Online upgrade is pathetic

On the 3rd or March I requested an online upgrade for my contract. To date no one has phoned me back! Instead of 36 hours we are now at almost 400 hours waiting time.

Today I phoned and followed up for the 3rd time. This time they say the upgrade is possible but the price for the specific contract is now R1399 pm. When I app**** it was R1199 pm.

It is not my fault that no one has phoned me back or made any effort to process this upgrade. I did my part in applying online. Please see the attached screen prints that indicate the application with a reference number. The consultant that assisted me today could not pick up anything and basically said that the ref number was only for an agent to call me back within 36 hours. Which did not happen at all. So basically that whole online process is a joke and worth nothing, why offer the service if you cannot supply it? The system generated message says “Congratulations on your purchase” and then gives you a reference number, that is a lie! That message means nothing. I thought that it will be much more convenient to upgrade online, but clearly I made a huge mistake.

I demand to get the iPhone 8 64gig on the Red contract Red Select + at R1199, that is what I app**** for on the 3rd of March. If the contract cannot be provided at the R1199 that I initially app**** for then I would like to take my number and port it to MTN where there are currently much better value for money deals on the iphone 8 available.