Online upgrade is impossible

<p>This is a second review on the same issue in an attempt to maybe get some meaningful answer out of Vodacom. I tried to upgrade my daughter's contract on the MyVodacom site that was 2 weeks ago. I got a confirmation mail and everything but since then nothing has happened. After writing a review here I got a mail from Vodacom asking for the order number and account number so that they can track the order. I did provide them with the details. That was a week ago. My mail tracker indicates that somebody read my mail but since then I got nothing. </p> <p>If it is not possible to upgrade a contract online why on earth do they give the option and then provide no feedback. All I need to know is what is happening. Is that too much to ask?</p>