Online upgrade is a nightmare!

I had reached the point where my current iPhone has finally died. I went on to the Vodacom site to do an upgrade on the 22nd of January 2018. I was informed that this would take roughly 7 working days to get the phone.

3 weeks on, I still do not have a phone and after calling Vodacom daily, all they can tell me is that its still awaiting dispatch. No reason other than that can be provided.

Like many people my phone is used 80% for business so having a phone that doesn't work can be a problem! From a user experience point of view, the Vodacom system is totally broken. How a telecom company that is service based can't dispatch a phone and not have a reason for it is totally beyond me. Its 2018 guys, get with the program!

Perhaps its time to switch to another service provider.