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Dylan D
1 reviews | Active since Oct 2011
10 Sept 2020, 11:27
Online upgrade is a mess
I did an online upgrade on Monday, Tuesday I get a call confirming the order and letting me know what I need to provide for the courier company. No one has phoned me yet so I phoned today to find out what is happening to be told my order is in a pending status and the lady who assisted me said she would send an email to ask them to release the status. So how long is this still going to take? As after that I have not received clear feedback on what is happening next or by when I would receive my upgrade. Think I need to either cancel the contract and move to another provider that can assist me better, or receive what I asked for asap.
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Replies (3)
Vodacom's replyOfficial
10 Sept 2020, 13:26Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Sept 2020, 13:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Dylan D's updateReviewer Update
15 Sept 2020, 09:205 Days after this and still no contact...
I phoned on Friday again only to be told the Watch 3 is out of stock and might get stock on the 18th
Saturday 12/09/2020 I phoned a vodashop to ask if they had stock and the same promotion and was told yes. I phoned online again to cancel the order and told them a shop has stock, the response was thats impossible no one has stock and online has the biggest stock and goodluck to get the deal as its an online exclusive. Guess what, I got my phone and the watch that I wanted on the same deal, and even R8 cheaper a month. The lady at the vodashop was awesome and very helpful, can honestly not say the same for the online people.
So to the guy from online that was a bit rude and said I hope they do have stock as your online order is cancelled, your customer service and attitude sucks.
I phoned on Friday again only to be told the Watch 3 is out of stock and might get stock on the 18th
Saturday 12/09/2020 I phoned a vodashop to ask if they had stock and the same promotion and was told yes. I phoned online again to cancel the order and told them a shop has stock, the response was thats impossible no one has stock and online has the biggest stock and goodluck to get the deal as its an online exclusive. Guess what, I got my phone and the watch that I wanted on the same deal, and even R8 cheaper a month. The lady at the vodashop was awesome and very helpful, can honestly not say the same for the online people.
So to the guy from online that was a bit rude and said I hope they do have stock as your online order is cancelled, your customer service and attitude sucks.
DD
Dylan D's update15 Sept 2020, 09:20
Reviewer Update
5 Days after this and still no contact...
I phoned on Friday again only to be told the Watch 3 is out of stock and might get stock on the 18th
Saturday 12/09/2020 I phoned a vodashop to ask if they had stock and the same promotion and was told yes. I phoned online again to cancel the order and told them a shop has stock, the response was thats impossible no one has stock and online has the biggest stock and goodluck to get the deal as its an online exclusive. Guess what, I got my phone and the watch that I wanted on the same deal, and even R8 cheaper a month. The lady at the vodashop was awesome and very helpful, can honestly not say the same for the online people.
So to the guy from online that was a bit rude and said I hope they do have stock as your online order is cancelled, your customer service and attitude sucks.
I phoned on Friday again only to be told the Watch 3 is out of stock and might get stock on the 18th
Saturday 12/09/2020 I phoned a vodashop to ask if they had stock and the same promotion and was told yes. I phoned online again to cancel the order and told them a shop has stock, the response was thats impossible no one has stock and online has the biggest stock and goodluck to get the deal as its an online exclusive. Guess what, I got my phone and the watch that I wanted on the same deal, and even R8 cheaper a month. The lady at the vodashop was awesome and very helpful, can honestly not say the same for the online people.
So to the guy from online that was a bit rude and said I hope they do have stock as your online order is cancelled, your customer service and attitude sucks.
DD
Dylan D's updateReviewer Update
16 Sept 2020, 14:01Yes it's resolved NO THANKS to any of you, had to go through a lot of effort to get it resolved
DD
Dylan D's update16 Sept 2020, 14:01
Reviewer Update
Yes it's resolved NO THANKS to any of you, had to go through a lot of effort to get it resolved