Online upgrade, is a joke to Vodacom, shamefull.

I did an online upgrade and I was told that I shall receive a waybill number, all that to track my online upgrade, just to find out, the courier service tried to deliver the upgrade phone to my house today, I did not receive any information regarding the new phone, I was told that I shall receive a waybill number to track the online upgrade, I am still waiting on this, as I know the same thing happened to me the previous time I did an online upgrade, the courier guy told me that no one was home, even though I told them that there was someone at home, if this issue keeps on coming up, why don't they just abandon the online upgrade, I am very upset with your service.