Online upgrade gone wrong... From delayed delivery to the upgrade being cancelled

Re: In connection with order K***.

My upgrade was due and I found a deal that I was interested in on the vodacom website with the phone that I wanted.

The order was made on 29 November 2021 and was supposed to be delivered on 3 December 2021.

After 2 weeks the phone was still not delivered and we went on holiday with family. I then phoned Vodacom at *** on 10 December to find out what was going on and they said that they were still waiting for stock. Thereafter, I never received any further communication from them.

After all this with no communication the upgrade was cancelled and this has now become my problem to sort it.

I find it difficult to understand that vodacom's delay and lack of communication has now caused this deal to no longer be available for me.