ONLINE UPGRADE FLAW

<p>I'M SO DISSAPOINTED IN VODACOM, THAT YOU CAN'T BELIEVE, MY PARTNER IS THE ACCOUNT HOLDER ON THE ACCOUNT, AND THE 30 APRIL WAS MY UPGRADE DATE, AND THOUGHT O WELL LET ME UPGRADE ON LINE TO SAVE TIME. WE PHONED THEM ON THE 03/05/2016, ON THE *** NUMBER CAN'T RECALL WHO THE OPPERATOR WAS WE ARRANGE THE MAKE MODEL EVERTHING, THEY'VE SAID NO PROBLEM THE PHONE WILL BE THERE +/- 5 WORKING DAYS, NO EMAIL FROM THEM WITH A REFERENCE NUMBER OR NOTHING THEN SUNDAY 15/05/2016 I WENT TO VODACOM GREENSTONE TO SEE WHAT THE PROBLEM IS, WITH NO PREVAIL, EITHER THEY DON'T PICK UP THE CALL FROM THE STORE OR THEY TRANFER YOU TO ANOTHER PERSON WHO KNOWS NOTHING. ON THERE SYSTEM SHOWS THE PHONE IS DISPATCHED, BY WHOM NOBODY KNOWS, SO NOW I CAN'T UPGRADE AT A STORE CAUSE THE SYSTEM SHOWS THE PHONE IS DISPATCHED!!!!</p>