1 reviews | Active since Jun 2016
Online upgrade fee - NOT FREE
I upgraded my data contact on 25/02/2018. The Vodacom consultant assured me 5 times that I would not pay the R 150.00 upgrade fee as I upgraded online. The subscription of the data contract was R 109.00. On 27/02/2018 a Vodacom consultant confirmed that only R 109.00 would be deducted from my account. On 29/03/2018 R 280.00 was deducted (Upgrade fee R 150.00 + Contract R 130.00).
Again Vodacom deducted finds that I did not authorize. Isn't this glorified *****ing?????
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day
Kindly note that we have mailed you further feedback.
Regards
Dominic
Good Day
Kindly note that we have mailed you further feedback.
Regards
Dominic