ONLINE UPGRADE = Fasle Advertising, Frustrating, Pathetic and not efficient at all!!!

<p>I had completed my first online submission for an upgrade on my contract on 29 October 2016. Nobody called me so I then completed a new online upgrade submission on 4 November 2016. An agent then called me (which no longer makes this an online process and convenient) as I had to repeat everything I had completed online, and I was told that the device and colour I wanted was now out of stock. After many struggles eventually on 10 November 2016 an agent confirmed all the upgrade details again for the second time telephonically and confirmed that I will receive an sms with my order number, delivery will take 3 - 5 business days. I followed up on 16 November 2016 as I had still not received an sms, the agent then informed me that there is a back log and in fact my upgrade was still not confirmed as the department that should call me to handle the confiramtion has a back log (shocking to say the least) On 18 November 2016 I followed up again to track my order for the device, I was informed it will be delivered anytime that day as the order had been dispatched. You can imagine my disappointment as today is 22 November 2016 and again I had to follow up only to get the same feedback. I then insisted to speak to a Manager to lodge an official complaint, she then promised to call me with an update on my delivery. I am still waiting for her call it is now 13:24 <br /><br />I have had this contract with Vodacom since 2003 and I am appalled by the lack of service I have received and the unpleasant experience I have had with your so called "online upgrade" process. I have had enough of your pathetic services & excuses and I actually feel that I would like to cancel my contract instead.<br /><br />Just on a side note, the call dropping is becoming a massive issue - #yournetworkislosingit #getbettercoverage</p>