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JM
Jacques M

1 reviews | Active since Mar 2016

04 Dec 2017, 11:20

Online upgrade extremely poor

I did an upgrade online on the 26th of Nov '17 (***), again on 30th of Nov '17 (***), and yet again on 4 Dec '17 (***). Needless to say I tried the call me back facility, held on for minutes on end on the phone....it seems that Vodacom doesn't need the business...that why their opposition will now enjoy the benefit of new business. An apology email is not going to cut the mustard! Seen those far too often.

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Replies (4)
Vodacom
Vodacom's reply04 Dec 2017, 11:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

JM
Jacques M's update04 Dec 2017, 12:16
Reviewer Update
In due course is not good enough, 4 days overdue...
JM
Jacques M's update05 Dec 2017, 10:37
Reviewer Update
Guess what...still no response. Pathetic
JM
Jacques M's update07 Dec 2017, 10:24
Reviewer Update
Dear Vodacom Since this review was posted I have had no contact from Vodacom. I have 3 references for an upgrade, which subsequently now doesn't exist anymore. ..Last night after trying for the whole day to get through to the Online dept, the consultant answered the phone white loud music in the background, which I asked to be turned down, then the "systems were down", and to top it all of the consultant promised to phone me back first thing today...needless to say it didn't happen. No interest from Vodacom to make any effort to solve the issue Conclusion: Vodacom has been my network of choice for almost 20 years, sad to have to move to another network. I am employed by a large transport company in SA - The word will spread...