Online upgrade #epicfail

I am even more horrified!! Someone called me to tell me that there was no stock. Why did the website and email confirmation say there was stock? So I have been blatantly **** to. Further, if you tell someone there is stock and there isn't then don't you think you should have the courtesy to inform the CUSTOMER? Not wait for said customers to reach out desparately over 4 channels!: I emailed I called I tweeted I hello petered I called again The lady that called me told me that she is front office not back office and at that point I hung up because I need someone from Vodacom to take accountability!!! I just called the upgrade centre and got the same nonsense! Asked to speak to a manager. After bing onhold for ages am told there is no managed I myst email a NON VODACOM email address: ********** The upgrade lady further also told me that I must call to check availability! Can I just remind me of YOUR actions in this matter: You send me an email to encourage me to upgrade online I go to website and upgrade - there is a confirmation that the device is in stock I receive an email confirmation that the device is in stock I wait for the fulfilment of next day delivery and i am still waiting - 13 DAYS LATER Stop lying to customers. If your website can't get availability right then don't confirm availability online. I just tried to upgrade online to another device and was told I was not eligible for an upgrade now! (although when I logged in I was sent an SMS saying that I have been eligible since 22 August). Please could someone competent and prepared to take accountability sort this out. If the silver phone is not available, send me the matte black - it is apparently available online - but who knows if that is true or not????