Online upgrade done on the number that was not due for an upgrade

On the 14th August, I upgraded online my son’s number 076…..63 with the J7 Prime (black). The phone was delivered by RAM on the 16th Aug. There was no simcard inside the box, I phoned after-sales. I bought the simcard and now in September I saw the R63 credit on my account so I assumed it was for the simcard. Then on the 21st August, I received a sms on my phone 072…..54 saying “Welcome to uChoose Flexi 200, the contract…….”. I immediately logged on to the internet to check my bill so far because I suspected that this sms was supposed to be sent on ********** 063. My suspicions were correct. All the billing of the upgrade for 076…..63 appeared on my August invoice for 072…..54. Then at 10:57 , I phoned the customer care line and spent more than an hour going from customer care to upgrades online without any joy. Nobody could resolve my query because they were saying there was no upgrade done on 076…..63, the upgrade was done on 072…..54. I told the four people that I spoke with that, the problem is due to the incorrect information that was captured by the person who released the upgrade. One of the consultant even told me that the upgrade for the 072…..54 was not done online that is the reason I see an upgrade admin fee of R150 – strange?? The phone was delivered by RAM . I told all of them that I found it so strange that the upgrade was done on the 072…..54 while this line is due for an upgrade next year (2018). I told them I did the order via online and not at a Vodacom outlet. I had sent several emails also. I even went to a Vodashop. The lady at the Vodashop told me that the upgrade was processed by the consultant on the 072…..54 and now this number is due for the next upgrade in 2020. So basically, whoever responded to my order strangely captured the upgrade on the number that was not due for an upgrade. So 24months were added to the remaining 9months. How can a system allow someone to override and upgrade the number that is not due for an upgrade? When you upgrade online the website allows you to process an order only to the numbers that are due for upgrades. My worry was the fact that the 076…..63 would not be loaded the 200 uchoose new contract airtime on the 1st of September. Indeed, it was not loaded. Still this has not yet been resolved. The insurance part for this incorrect upgrade processing was sorted after several emails. I don’t understand why the upgrade cannot be reprocessed to the correct number 076…..63. My line is already on the 200 uchoose since June last year. I had sent several emails regarding this (and spoke to several consultants) and also attached the upgrade confirmation order email. One of the consultants that I spoke with, told me that the order number on the email confirmation did not exist. To me it was obvious that someone deleted the order. Can the correct number be upgraded please? Can the upgrade admin fee be reversed?