Online Upgrade Disaster

<p>I have upgraded on the 28th of May 2017 on my mothers account which was due for upgrade on 23 May 2017.</p> <p>Note that my mother was also due for an upgrade on 18 February 2017.</p> <p>I went online and upgraded on my personal number on the uChoose account as i always do.</p> <p>Now the upgrade went through on my mother's number which is an open contract and not on mine which is an UChoose account.</p> <p>Both me and my mother wanted to upgrade, but now she can't. They downgraded her to top up.</p> <p>Both my mother and i want the same phone, but on different packages.</p> <p>I went into the Vodacom Shop where the lady told me that i have to send the phone back which we received today in order to cancel the upgrade. We have to pay for the courier services.</p> <p>WHY why why must we be held liable for Vodacom's mistake? It is their online services that is faulty. The sales lady told me that she had the exact same problem last week with a different client.</p> <p>Why must we send the phone back if it is just going to be resend to us anyway.</p> <p>Vodacom must simply just change the package to my UChoose account.</p> <p>My package is: UChoose R199.00 pm Huawei P8 Lite 2017 Pearl</p> <p>My mother's package is: Smart S+ R279.00 pm Huawei P8 Lite 2017 Pearl</p> <p>Please sort this out a.s.a.p as the problem is on your side. Don't advertise online upgrades if it doesn't work properly.</p>