Online Upgrade department is taking you down !!!!

<p>I have a time critical update. Vodashop did not have stock so I did the online next day delivery. After waiting and calling for 6 days I finally got everything except my phone was not delivered. Since then I made countless calls that no one was ever able to assist and always ending with "we will call you back" that did never happen. Finally I decided to go to Vodaworld. Even Vodaworld could not assist and had to mail online. At least this time I got a reference number as online do not give you one even when ask. Not even 1 note on my account after all the calls that I have a problem ?</p> <p> </p> <p>Big was my astonishment when online back office called the next day to say my phone will be dispatched now and they will call me with the tracking number. The last time I heard from them.....</p> <p>I tried to phone online but they can't assist because back office handles it. Why is there no way to contact back office ? The only way according to them is e-mail and I'm not getting a response from my e-mails.</p> <p>After-Sales looked at the SR and says that it is not yet accepted by anyone so they can also not do anything. Customer care can only transfer me to online again. Not 1 person or department that can help me.</p> <p>What must I do ? How can I get my phone ?</p> <p> This is terrible that it is not even possible that vodacom can talk to their own departments and assist in any way to give you an answer.</p>