PB
Prishani B
1 reviews | Active since Mar 2013
02 May 2019, 08:53
Online Upgrade - delivery to unconfirmed address!
I'm writing this review while on hold with Vodacom for over 30 minutes... I upgraded online. The confirmation received had the correct address (Cape Town) Today, I receive an sms from the courier that my item is out for delivery in Jhb. Trying to get through to the right department at Vodacom is a nightmare... I'm still on hold Why is my delivery being sent to a different address than the one included in the order confirmation??? Why is it so difficult to get through to the right consultant/department??? I'm still on hold! Pathetic.
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Vodacom's replyOfficial
02 May 2019, 08:58Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 May 2019, 08:58
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team