SE
Susan E
1 reviews | Active since Mar 2021
23 Mar 2021, 10:34
Online/ upgrade data
Good day, I want to report Vodacom sales - upgrade department! Vodacom phoned me 30 Dec 2020 to do an upgrade on our data! Promised that we would receive a R3000.00 voucher for Pick a Pay or Woolworths, that I will receive on 15 January. That never happened. With a lot of struggle they said no, we will the receive the voucher end of January. Only to find out that we will the receive the voucher en of February. With great expectation waiting for my voucher for Pick a Pay only, to find out now I am receiving a Take a lot voucher???????????? So I put in another complaint, 5 March, because this is not what they promised. This is still not resolved!! Every time I am asking for solution or what is going on they just keep telling me I must wait or they say : Kindly note, we are unable to provide an ETA at the moment. However, as soon as feedback is made available, our Team will be in touch. And still nothing happens. I am fed up with these people. Can you please look into this matter of help me resolve this matter. Is there other people with the same problem?
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
23 Mar 2021, 11:18 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Mar 2021, 11:18
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
23 Mar 2021, 11:18 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Mar 2021, 11:18
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
31 Mar 2021, 13:04Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. With regards to service request number ***, our records indicate that the matter has already been escalated to our Networks Team and they have provided feedback. Please refer to the below:
Dear Vodacom Customer, the service disruptions on our Network has been resolved. A Tower issue in the area has been attended to. We are looking at improving coverage for your area in the near future with the addition of new towers. We however cannot confirm any time frames for completion of these projects due to 3rd party involvement in the planning process. We would like to thank you for your patience and understanding in this regard. Kind Regards, Vodacom Network Department.
Please note with regards to Pick n Pay voucher, our records shows the account holder has liaised with our Social Media Team and the issue has been escalated to the relevent department. We have asked our Social Media Team to do a follow up on this and revert back with feedback.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Dear Vodacom Customer, the service disruptions on our Network has been resolved. A Tower issue in the area has been attended to. We are looking at improving coverage for your area in the near future with the addition of new towers. We however cannot confirm any time frames for completion of these projects due to 3rd party involvement in the planning process. We would like to thank you for your patience and understanding in this regard. Kind Regards, Vodacom Network Department.
Please note with regards to Pick n Pay voucher, our records shows the account holder has liaised with our Social Media Team and the issue has been escalated to the relevent department. We have asked our Social Media Team to do a follow up on this and revert back with feedback.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,
Vodacom's reply31 Mar 2021, 13:04
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. With regards to service request number ***, our records indicate that the matter has already been escalated to our Networks Team and they have provided feedback. Please refer to the below:
Dear Vodacom Customer, the service disruptions on our Network has been resolved. A Tower issue in the area has been attended to. We are looking at improving coverage for your area in the near future with the addition of new towers. We however cannot confirm any time frames for completion of these projects due to 3rd party involvement in the planning process. We would like to thank you for your patience and understanding in this regard. Kind Regards, Vodacom Network Department.
Please note with regards to Pick n Pay voucher, our records shows the account holder has liaised with our Social Media Team and the issue has been escalated to the relevent department. We have asked our Social Media Team to do a follow up on this and revert back with feedback.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Dear Vodacom Customer, the service disruptions on our Network has been resolved. A Tower issue in the area has been attended to. We are looking at improving coverage for your area in the near future with the addition of new towers. We however cannot confirm any time frames for completion of these projects due to 3rd party involvement in the planning process. We would like to thank you for your patience and understanding in this regard. Kind Regards, Vodacom Network Department.
Please note with regards to Pick n Pay voucher, our records shows the account holder has liaised with our Social Media Team and the issue has been escalated to the relevent department. We have asked our Social Media Team to do a follow up on this and revert back with feedback.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,