Online Upgrade Cancelled without any notification

<p>I don't normally like to complain, but I felt that I had to escalate my disappointment with Vodacom to this forum, as I am not at all satisfied with the level of service that I have received with regard to my online upgrade.</p> <p>I did my online upgrade on Wednesday 2 August 2017 online. I had received an email order confirmation thereafter.<br />My order number is VODACOMONLIN- ********** ********** 23</p> <p>I was expecting my phone to be delivered yesterday (next day free delivery as per website), yet no delivery and not even a phone call. I then took it upon myself to contact Vodacom's online upgrade department this morning (call reference ********** ********** /57).</p> <p>I was only then told by the call centre agent that my application was processed, and then cancelled 2 minutes later. There is also a shortage of stock availability on the free phone that was supposed to be included with my deal.<br />I was not informed of this in any way at all. Due to the free phone being out of stock my entire order will be delayed by a MINIMUM of 2 weeks (with NO MAXIMUM time frame given). If I did not contact Vodacom myself, I would have been left in the dark, and waiting for a phone that would NEVER arrive. Also, I was told that Vodacom will not do a "partial delivery"....so even though they have stock of my primary phone, the entire order will be delayed until stock of my free phone can be delivered.</p> <p>Surely Vodacom can arrange for a special delivery of the free phone once stock is received? This will ensure that I can at least have 1 of my phones with me while waiting for the other.</p> <p>It is really upsetting to have such a negative experience with a company that my family and I have dealt with for so many years.</p> <p> </p> <p>Time is also an important factor, as this upgrade deal is only valid up until the 7th August.</p> <p><br />I would really appreciate it if there can be a speedy resolution of this problem, and if someone can contact me with positive feedback.</p> <p>Thank you,</p> <p>Marshan Ramdin</p>