Online Upgrade cancellation nightmare

<p>I app**** for an upgrade online on 30 August 2016, was phoned and advised the phone will be delivered by Ram Couriers on 1 Septembr 2016, however, due to poor communication the phone was not delivered. I then phoned on 6 September to have the online upgrade cancelled so I can go into a store and upgrade. After many calls, complaints and request I received no assitance or feedback regarding the cancellation. The consultant that supposidly helped with upgrade never phones back or at work. It is now 3 weeks and nothing has happened. I am very frustrated to where cancelling this contract will go faster. Please get this sorted immediately or I will take the next steps for legal action.</p>