Online upgrade

Did an online upgrade on 1st April based on specials currently available. Upgrade was concluded & I received an Order no via email. As per online status, shows "Order Processed". Also has a waybill no allocated to RAM couriers... when tracking no, show no tracking history. I then called Vodacom this morning to get progress on deliver etc & was transferred to several persons who all could not assist. I was then advised to cancel & redo with no explanation... I was then advised by cancellations dept I must call upgrade dept on Monday... all I wanted was status update however it seems this is to complicated for Vodacom!!!!