MN
Marius N
1 reviews | Active since Oct 2017
30 Nov 2018, 14:51
Online Upgrade at your own peril
Terrible experience with Online upgrade , they delivered the package promptly , but then they deactivate the old sim card without enabling the new one ...fantastic , no service for me till midnight the next day ...and that's if it even happens .. One waits with baited breath. DO NOT US THE ONLINE UPGRADE , just go to a Vodacom Shop
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
30 Nov 2018, 15:44Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Nov 2018, 15:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MN
Marius N's updateReviewer Update
01 Dec 2018, 01:28LOL you must be taking the Mickey Right ? You cancel both my sims , so how do you expect to contact me ....Telepathy ? It is now 01:23 , I was promised by at least 3 of your most kind but utterly useless telephone customer care people that my sim would magicically activate by 12:00 , surprise surprise I still have a useless sim....Next upgrade MTN here I come
MN
Marius N's update01 Dec 2018, 01:28
Reviewer Update
LOL you must be taking the Mickey Right ? You cancel both my sims , so how do you expect to contact me ....Telepathy ? It is now 01:23 , I was promised by at least 3 of your most kind but utterly useless telephone customer care people that my sim would magicically activate by 12:00 , surprise surprise I still have a useless sim....Next upgrade MTN here I come
Vodacom's replyOfficial
05 Dec 2018, 08:35Dear Customer
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our attempts to contact you have been unsuccessful. Kindly note that our records indicate that the issue has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our attempts to contact you have been unsuccessful. Kindly note that our records indicate that the issue has been resolved.
Regards
Vodacom Consumer Website Team
Vodacom's reply05 Dec 2018, 08:35
Official
Dear Customer
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our attempts to contact you have been unsuccessful. Kindly note that our records indicate that the issue has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our attempts to contact you have been unsuccessful. Kindly note that our records indicate that the issue has been resolved.
Regards
Vodacom Consumer Website Team