Online Upgrade app**** for, suddenly out of stock, no updates on ETA

Hi Vodacom,

The only reason I am giving 2 stars instead of one, is because I have managed to reach some helpful call centre staff on some of the days I called, who helped me figure out what was going on.

On Saturday, 4 November I upgraded my device online. Then on Monday, 6 November an agent phoned me back to confirm my order completion. Unfortunately, the Vodacom call centre lost electricity so the call got cut in the middle of confirmation. I phoned back the next day to try and find out what happened, upon which an agent informed me what the cause was, and that they will arrange for an upgrade confirmation agent to get back in touch with me.

On Wednesday, 8 November an agent did phone me back and completed the confirmation. She said that delivery of the device will take place from Friday, 10 November or in the next week.

I did not receive a tracking number nor confirmation email/SMS.

The following week on Tuesday 14 November I phoned again to ask if I can have any confirmation that the order was coming, or my tracking number at least. I got my tracking number, but no further information.

I went to the RAM courier website & Vodacom's tracking, and all it said was 'waybill not found'.

I phoned Vodacom back, asking if they knew what the problem is. Only then, the agent informed me that my new phone was on 'back order' - which is the first I heard of this, as online it did show 'in stock' when I upgraded. I then asked if they knew when stock would arrive, but they did not. They then said that the courier company will phone me.

Obviously, this hasn't happened yet. I have since been checking the tracking website daily, and it still says 'no waybill found'

I phoned back on Friday, 17 November to find out what the status of the stock is, upon which I was put through to the online department. The lady I spoke to then told me that stock has arrived, as she has dealt with a similar query before mine. She then said that most likely they are busy packing the orders, and I should see movement from Monday onwards.

It is now Friday again, I have not seen any update on the courier tracking and I also have not heard anything from Vodacom (as I phoned again yesterday, 23 November, promising a call back).

I just find it rather frustrating that I have to keep calling you guys to find out what the status of my upgrade is, which I will be spending money on. This is not service? I was not informed from the get-go that there wasn't stock, I had to phone back to find that out as I just received no communication.

Honestly guys, I want to support you as I have been Vodacom for years, but this is the most ridiculous rush-around I had been involved with with Vodacom - not to mention the fact that somehow another person took out an iPhone on my account, cost me over a thousand, of which I still not have received any money back or have the number removed after speaking to the ***** line. Luckily, the number details have been blocked but I still pay the R36 odd subscription fee.

Kindly cut this out. Please help me at least get my new phone, or tell me what the status of the stock for my phone is. I can't keep phoning different people just to track this.

thank you