Online Upgrade and Delivery from RAM

So my upgrade date came around, went to look online and saw if I did it online I could save some money, and with fast delivery.

Well I did my upgrade on Tuesday 18/09/18 before 12PM as the website said, did not get a sms with a tracking number as indicated, had to get hold of Vodacom customer care to get the tracking number, not a great start.

So yesterday I called RAM as I see the parcel is sitting in PMB, they said it would be delivered today, called today as I see it is still stilling in PMB, only to be told they only deliver on a Friday to Howick, well I am not going to be here tomorrow as I am going away for the long weekend. That means I will have to wait another week to get the upgrade phone, if I had known this I would have rather just paid a little extra and just got the phone in a store.

I order a lot online and Courier Guy as well as Aramex come to me all the time, so dont understand this Ram only comes to Howick once a week?

Just to let you know the RAM call center person said cant I just let someone else sign for it? I am sure in the Vodacom T&C states I have to hand over my FICA in person to collect the phone not a 3rd party?

Very upset and think once I get the phone will return it within my 14 days and not upgrade rather changed network providers.

So much for Fast and Cheaper service online. This has not been easy and fast as stated by the website. Likewise your chat help in not working, I sent a message on it and e-mail the transcript to myself, no one rep**** for over 30min.