Online upgrade address form broken - Vodacom makes upgrading hell!

On 12 April, I upgraded my account (VODACOMONLIN- ********** ********** 63). I received no phone call from Vodacom to confirm, so I called a week later, and was told the upgrade was in transit. A few days later, there was no delivery, so I called again, and was told again that it was in transit. On 25 April, still no delivery, so I called and was told that the upgrade was returned. I had not received it, and had been chasing Vodacom for information - no one had contacted me at any point. I asked for the courier tracking number and said I'd investigate myself, since Customer Care was not providing any information.

I called the courier and investigated, and found out that the courier had been given an incomplete address by Vodacom and was unable to deliver, so returned the phone. I called Vodacom AGAIN and was told that I had to email ********** cancel the upgrade and redo it. Again, no one has offered to help me, despite this being Vodacom's mistake.

I contacted ********** (ticket 29162) and got the upgrade cancelled. I finally received a call from Vodacom and was told that in the two weeks that they had NOT delivered my upgrade phone, they had discontinued the phone I had ordered, and I had to choose a new device. I had during this time ordered accessories that I will now have to return.

On 26 April I then redid the upgrade (VODACOMONLIN- ********** ********** 40), this time taking screenshots. I discovered that the address form on the online upgrade site is broken, and the incorrect address is being saved by Vodacom and sent to the couriers. I sent this information (including all screenshots) to ********** immediately and asked for the address to be corrected and the broken form to be escalated (29243). The ticket was closed on 30 April without any feedback or assistance - I was told to call a number that was incorrect. I asked repeatedly for assistance and was ignored.

Today I got a call from the couriers. I called them back, and after talking to three of their departments, eventually managed to find my order (because Vodacom has once again NOT confirmed the delivery or given me a tracking number). The couriers were AGAIN given the incorrect address, and I had to correct them myself.

1. Why do Vodacom not confirm when an upgrade order has been delivered to the couriers? 2. Why are we not given a tracking number? 3. Why has no one tried to help me or apologised for this mess? 4. Why does Vodacom not care that their upgrade address form is broken and causing problems for ALL online upgrade users who have business addresses? This must be causing hundreds of support problems!