Online Upgrade a NO-go

If you do not have the infrastructure to coordinate online upgrades, don't offer them! Two upgrades, broken promises, transferred from one department to the next, and finally phones being delivered - to the incorrect outdated home address after confirming correct address repeatedly. After over twenty years of having Vodacom contracts you have finally convinced me to try MTN. I should have cancelled after my first 52 minute phone call. Upgrades done on the 11th of November.