Online Upgrade
<p>When you upgrade online they send you a message saying a consultant will phone you back, which was NEVER done after submitting is TWICE! First of all they took more than a week to get the upgrade done. With my upgrade I was suppose to receive a Bluetooth water bottle - Which I also never received. I called Vodacom, every person I spoke to there kept on telling me I need to speak to a different department. That department then tells me I need to speek to the same department that JUST transferred me and the last lady just put the phone down in my ear! I have never been so dissapointed in Vodacom - your service recently SUCKS! This is my reference number for my online upgrade 3HTU6Y and till today I have NOT received the bluetooth waterbottle as it was advertised online and they keep on telling me it was not done online! I APP**** ONLINE FOR THIS UPGRADE!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
So I received my 10GB once off data as part of the upgrade, which in the first place I had to phone Vodacom as I never received it. On 31st December it expired! Did not even have it for a full month and NOWHERE did they state that it is only valid for a certain time, nevertheless that NO-ONE contacted me on this review regarding the bluetooth waterbottle I was supposed to receive! Vodacom is absolutely terrible!
So I received my 10GB once off data as part of the upgrade, which in the first place I had to phone Vodacom as I never received it. On 31st December it expired! Did not even have it for a full month and NOWHERE did they state that it is only valid for a certain time, nevertheless that NO-ONE contacted me on this review regarding the bluetooth waterbottle I was supposed to receive! Vodacom is absolutely terrible!