Online upgrade

I tried to upgrade online about two months ago. There was some problem where RAM couriers says its with vodacom and vodacom says its with RAM. I have phoned so many times trying to sort out the problem but no one seems to even know what the problem is or how to fix it. I always get the same response - they will send an email to the warehouse or the matter will be escalated. Numerous people have said they will phone me back in a day or two, needless to say I have not heard back from one. About a month ago I asked that the upgrade just be canceled so that I can upgrade in store. This now seems to be an even bigger issue than the upgrade itself. Every time I phone (which is almost everyday) the person I speak to can’t see that the cancelation has been processed. So I now have an online upgrade hanging where the phone will not be arriving and I also can’t cancel it to upgrade in store.