Online upgrade

<p>I upgrade one of my numbers via the call in online upgrade facility on the 5th of August 2016. I gave all the necessary information and was told that the device will be delivered in plus, minus 3 working days. I then called on 11th August 2016 to find out where is the device. I was told the the person I spoke to for the upgrade did not give the necessary information(proper address and contact details) for RAM Couriors to deliver. I the spent almost an hour on the phone sorting out this matter with a different agent and was told that RAM couriors will contact me and if they nothing happens of friday the 12th August 2016 then I must contact the upgrades department again and quote the the following number K ********** . The call centre agent said that her supervisor had sent the necessary contact particulars and address to Ram couriors. Ram couriors didn't deliver on friday the 12th and I called vodacom this morning. </p> <p> </p> <p>The upgrades department said yet again that the necessary information was not given to Ram couriors and that I have to supplier my details again so that they can deliver. The same process that I went through on thursday I had to repeat again today the 15th August 2016. Once again my contact particulars and the address where the device needs to be delivered to was given and the call centre agent spoke to his supervisor and they sent through the information to Ram couriors. Now again I get told I must wait 3 working days. I asked how would I know that the device would be delivered this time around. All the agent could tell me is that I would have to take his word that the problem would be resolved and yet no referrence numbers or sms were sent to me for the process being initiated.</p> <p> </p> <p>I have been a long time customer of vodacom and for them to make such a slip up is not professional. I always did in store upgrades and new devices, this was my first telephonic/ online upgrade. The telephonic / online process is supposed to be less problems and hassles. </p> <p> </p> <p> </p>