RP
Rohann P

1 reviews | Active since Feb 2016

17 Feb 2016, 14:26

ONLINE UPGRADE

referring to my previous HelloPeter complaint on Monday 15 February 2016<br> http://hellopeter.com/vodacom/complaints/upgrade-online-***<br> <br> I spoke to Jason Welff yesterday morning regarding my upgrade and the call was apparently \been forwarded to the Regional Office for urgent Investigation\" the problem is I was told I will get feedback at the end of the week. yet another delayed response from Vodacom's behalf. when I contacted the upgrade numbers available on the website I was transferred from call center to call center and in a time frame of 45 minutes I spoke to 7 different agents and every time I was transferred to another agent. the last one i spoke to promised to call me back with feedback. I'm still waiting for him to call me back. when I checked this morning my order still stated \"awaiting stock\" like its been saying for the last 3 weeks and when I checked the device in the color option I wanted is also out of stock. I am tired of being told I will get feedback at a later stage when I've been patiently waiting for 3 weeks now. i might as well cancel and pre-order the S7. at the speed this upgrade is going I might be lucky if I receive it befre the S8 is released"

0
Replies (1)
Vodacom
Vodacom's reply17 Feb 2016, 14:38
Official
Hello The_Roh_Pot,

Thank you for your feedback.

We would like to apologise for the delay and any inconvenience caused.

A consultant will contact you in order to address your concerns.

Kind regards
Vodacom Consumer Website Team