1 reviews | Active since Feb 2016
ONLINE UPGRADE
referring to my previous HelloPeter complaint on Monday 15 February 2016<br> http://hellopeter.com/vodacom/complaints/upgrade-online-***<br> <br> I spoke to Jason Welff yesterday morning regarding my upgrade and the call was apparently \been forwarded to the Regional Office for urgent Investigation\" the problem is I was told I will get feedback at the end of the week. yet another delayed response from Vodacom's behalf. when I contacted the upgrade numbers available on the website I was transferred from call center to call center and in a time frame of 45 minutes I spoke to 7 different agents and every time I was transferred to another agent. the last one i spoke to promised to call me back with feedback. I'm still waiting for him to call me back. when I checked this morning my order still stated \"awaiting stock\" like its been saying for the last 3 weeks and when I checked the device in the color option I wanted is also out of stock. I am tired of being told I will get feedback at a later stage when I've been patiently waiting for 3 weeks now. i might as well cancel and pre-order the S7. at the speed this upgrade is going I might be lucky if I receive it befre the S8 is released"
Thank you for your feedback.
We would like to apologise for the delay and any inconvenience caused.
A consultant will contact you in order to address your concerns.
Kind regards
Vodacom Consumer Website Team
Thank you for your feedback.
We would like to apologise for the delay and any inconvenience caused.
A consultant will contact you in order to address your concerns.
Kind regards
Vodacom Consumer Website Team
