Online Upgrade

I upgraded online in the start of Feb 2018 as I thought this was very convenient, I am starting to think this was a VERY BIG MISTAKE. The same day I upgraded a lady in Durban phoned me very friendly no problem there took all my information to make sure everything was ok on your system and said the phone will be delivered in 3-5 working days.

2 Days later I get an sms that says Vodacom can see I am due for an upgrade and I can go online so this was a bit concerning so I phoned Vodacom and a lady explained to me that the upgrade did go through and then I asked her if she can please tell me when the phone will be arriving at my work address and then she said she does not know and a courier company will be in contact because my address where delivery should take place is unclear. Which makes no sense.

I am close to cancelling my Vodacom contract and going to someone else because there is just no service or answers on where the phone is? What is going on? Is there still such a thing as client satisfaction Vodacom?