Online upgrade

Hi just to warn everyone to please do not upgrade via the online app. I upgraded my phone on the 3 October 2017, to my surprise I found out that it went through as a new application and an additional line was created. Then the long issue started, there is no contact number for them, you can only email them, to which you never receive any response to the email, there is however a number you can phone for new applications, but queries NO NO NO!!! ONLY EMAIL AND NO ONE BOTHERS TO ANSWER ANY EMAIILS. They said to cancel the new line they need to collect the handset and then the line will be cancelled and all monies paid will be refunded. The handset was collected and to no surprise sure as hell my account was debited with a huge amount. I have sent 3 emails with the proof that the handset was collected and no response. Phoned the new application number and the lady said she will escalate the issue and someone will phone me back, I asked her how long will it take and she could not give me an answer. Once again I was told we can only communicate via email. I told her but no one replies to the email, she apologised and said there is nothing she can do as she only deals with new applications. Strange that new applications you can call but no contact number for queries. I also purchased a screen protector from Vodccom in Clearwater Mall for my S8 the 3rd one I have to add, it lasts 3 weeks then it falls off, go back to the shop and requested a new one or a refund to which I was told that if the cover brakes they cannot replace it, why would you want to replace a cover that is not damaged!!!!! So there goes another R500 for the 3rd cover that falls off and brakes. Very nice !!!! I have never in my life received such poor service from a service provider. I will never again upgrade one of my phones with Vodacom, not that they would be concerned in loosing a customers they have enough to make money. If someone feels like actually helping me sort out my problem I can be reached on ********** 198. Disgusting service !!!!!!!!