1 reviews | Active since Dec 2011
Online upgrade
Did an online upgrade. Thought the process was good and could’t wait to hear from the call centre agent to contact me 24 hours later. Well it is now 72 hours later still nothing. Even tried to contact them on tel: ********** 4 as specified on the email. Hold on the phone for about 30 minutes then only to get the person at the other end to put down the phone after answering. This happened at least 2 times more. Very disappointed
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team