1 reviews | Active since Aug 2017

10 Aug 2017, 15:35

Online Upgrade

<p>I recently tried to upgrade one of my contracts to a Huawei P10 on flexi 200 – the contract that I selected included a P8 with a free R55 contract. Your website also promised next day delivery.<br /> <br />After 4 days, when I phoned your call centre, because nothing had arrived, I was informed that my order had been cancelled. The Vodacom employee that I spoke to was not really sure why, but thinks it may be due to a stock problem, or that the 2nd phone cannot be ordered that way without a number attached – this was not mentioned anywhere!!!<br /> <br />Why did Vodacom not let me know that my order had been cancelled?<br />Why is this option still available online, if it cannot be ordered that way?<br /><br /></p>

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Replies (2)
Vodacom
Vodacom's reply10 Aug 2017, 15:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply21 Aug 2017, 12:54
Official

Dear Candy Kennedy Allday,

Thank you for your patience.

I've responded to you via email.

I do apologise for the inconvenience caused.

Regards,

UW