Online Upgrade
<p>I recently tried to upgrade one of my contracts to a Huawei P10 on flexi 200 – the contract that I selected included a P8 with a free R55 contract. Your website also promised next day delivery.<br /> <br />After 4 days, when I phoned your call centre, because nothing had arrived, I was informed that my order had been cancelled. The Vodacom employee that I spoke to was not really sure why, but thinks it may be due to a stock problem, or that the 2nd phone cannot be ordered that way without a number attached – this was not mentioned anywhere!!!<br /> <br />Why did Vodacom not let me know that my order had been cancelled?<br />Why is this option still available online, if it cannot be ordered that way?<br /><br /></p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Candy Kennedy Allday,
Thank you for your patience.
I've responded to you via email.
I do apologise for the inconvenience caused.
Regards,
UW
Dear Candy Kennedy Allday,
Thank you for your patience.
I've responded to you via email.
I do apologise for the inconvenience caused.
Regards,
UW
