Online upgrade

I app**** for an upgrade on both my Vodacom no and was approved. I received the goods and to my dissatisfaction I didn't like my phone as I distinctly request back and front camera for my Samsung tablet. I called on Saturday(01st Sept) and spoke to a few agents, I request the lady to pick up the phones and she told me it will be done in the next 3 days. I called on Monday and no information was on my account that I want the phones to be reverse, Michelle then told me she send a request to have the devices pick up and am still waiting for pick up. I want to apply for a tablet at one of the Vodacom outlet but because the devices is with me I cant and the sale is closing on the 06th September. Calling Vodacom and not getting help from the agents is a problem. They give you different no to call and no one can answer the question.<br> <br> But when you apply for a phone the next day its delivered, but now that they have to pick up the phones it takes longer.<br> <br> I've been with this network since I bought my first cell phone from a very young age and never once did I experience problems until now.<br> <br> Can I someone please pick up the devices from me.<br> <br> Regards