Online upgrade

<p>My entire experience with the online upgrade department was terrible. Delivered twice the worng package, as per there advice to cancel the online upgrade and have it reversed and then go and do the upgrade in store. After doing this and have the package returned the upgrade still has not been reversed so when I got to the store they could not HELP me deu to it still not being reversed. The consultants that assist you over the phone when phoning the online department is horrible as they have no compasion for there clients and is willing to have me Cancel all my contract then to assist me after they *****ed up. One of the ladies that I spoke to even said in so many word that you are not supposed to do upgrades online. My question is then why have this service if you are not supposed to use it. After being a customer with continues contracts for the last 8 years and being treated in this manner is pathetic. Deu to there faults the customer must wait as they do nothing to assit you in speeding the prosess to accomadate you for there mess they made. </p>