PT
Pierre T

1 reviews | Active since Aug 2011

09 May 2017, 09:18

Online Upgrade

<p>I upgrade an sub sim number of main account on 3rd May for a tablet. I also did a preorder for a sumsung 8+ on the same date and got refrerence no yhat somebody will phone me to confirm the upgrade. Today when I phone to activate the sim thats still not working, I also enquiry about the preorder. Then was told that the tablet was been given inplace of the phone, but the sim no on the invoice was for the correct upgrade, but not on their side. With this looks like i will be loosing the pre order bundle, and the tablet must get picked up to cancel the upgrade. i feel to cancel my contracts with vodacom and go to somebody else for new contracts or do sim swobs to keep my numbers after 17 years with Vodacom. Bad service!!!!</p>

0
Replies (2)
Vodacom
Vodacom's reply09 May 2017, 09:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply17 May 2017, 10:36
Official

Hi Pierre

As discussed, this matter has now been resolved.

Have a pleasant day further!

Regards,

RJ

Best regards,