Online Upgrade

Hi, I did an online upgrade with Vodacom. The came to deliver my device at work and to my surprise the device had a factory fault and i generally was not satisfied with the device as i held it. I called Vodacom to report that the device is faulty and i need them to take it back and i do a re-upgrade. Every time i called the call center the put me through from one number to the other and i don't get help. I did the upgrade on the 2nd of April 2015 and to date the device was not picked up. I super frustrated and stuck with a faulty device that i don't like!! I give Vodacom a poor poor poor rating on service and the device itself.