Online upgrade

<p>The most pathetic service trying to do online upgrade. Received confirmation email of upgrade request with qoute reference number. After five days still no response. Been in telephonic contact with vodacom and after the fourth person unable to help me and each time to be put back to just the same departement where I have started initially, I gave up. Trying to book callback schedule just to get repeated message that there is a problem recording callback and resubmit request which I have done five times without no avail. No record of this reference number on the system. Perhaps a good time to change service provider.</p>