MJ
Matthew J

1 reviews | Active since Dec 2017

06 Dec 2017, 16:31

Online team and call center useless

Myself and my brother saw the IPhone 6s Plus deals for R299 pm and was immediately interested. It show stock available so we place immediately our order. We got communication for the Vodacom team of our order and that a call center agent will contact us but they did not. We had to contact them just to find out they are out of stock. But what I don’t understand is the deal is still being advertised online and can still be order. I’m disappointed in the service and as a loyal Vodacom customer for years this is not how I would like to be treated. I would like this matter to be resolved by me receiving my iPhone and my contract. And if there is truth no stock a alternative (iPhone) should be offered at the same price. Vodacom is misleading

0
Replies (2)
Vodacom
Vodacom's reply07 Dec 2017, 06:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 Dec 2017, 14:26
Official

Good Day Matthew Jantjies

Thank you for taking the time to voice your enquiry. Please see email sent. Kindly respond should you require additional assistance.

Regards
RO