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ZJ
Zilumkile J

1 reviews | Active since Jul 2015

17 Jan 2018, 05:29

Online subscription I never agreed on using my airtime

My airtime has been disappearing for the past 2weeks, and after calling vodacom I am now told that I am subscribed into online contents. I asked the gentleman to remove the subscription that I clearly did not opt for, he told me he can't remove it, he will log a request and some else will pick it up within 48 WORKING HOURS. So in the meantime, I can't make calls, can't buy airtime because it will disappear. What is the point of being a vodacom customer?

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Replies (4)
Vodacom
Vodacom's reply17 Jan 2018, 07:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

ZJ
Zilumkile J's update18 Jan 2018, 15:37
Reviewer Update
Hi, I have still not had any communication from Vodacom. I bought airtime yesterday and lost R10 from it. The agent i spoke to yesterday logged a query to have the subscription cancelled. I have not had any feedback on that query as well. I am so disappointed, so disappointed. I never thought that Vodacom's customer service would be this bad, especially over something I did not initiate myself.
Vodacom
Vodacom's reply23 Jan 2018, 12:48
Official

Good Day

Kindly note that we were unable to make contact with you. Please call 082155 for any further assistance.

Regards

Dc

ZJ
Zilumkile J's update23 Jan 2018, 16:16
Reviewer Update
And when did you try to make contact? I don’t have a single missed call, no sms from Vodacom, and no email. You could have just said. “ Hi, Vodacom is not interested, so call us again 5more times. “