Online shopping poor

<p>I have been trying to purchase a cellphone contract for weeks. After numerous calls to the call centre, I was told that they discontinued the phone the previous day.However my application was still on the system, surely they could deliver the phone as the application had been sent already?? So I accepted the poor service, and tried ordering another model, but I was told that they can not process this new application as the initial one is still on the system. I attempted trying to resolve this issue via the call centre, but was told that the system is offline, and they will only be able to assist on Tuesday the 03rd of Jan should they be back online, and should the deal of the second phone I chose be available. It has been a frustrating 2 weeks, and I still dont have a phone. I thought their online shopping initiative was suppose to make things easier.</p>