Online service worse than pathetic

Vodacom online is absolutely pathetic. I placed an order online, they then request online the address where you would like your order to be delivered. Then when they decide something in the order is incorrect, they cancel the order and tell you that you must go into the store to get the deal, which is also impossible, as the deal is an online exclusive and not available in store. Then when you explain to the consultant that you as the customer clearly understand their internal processes better than the consultant does, the best answer is "Sorry, there is nothing we can doe for you"