AS
Aaisha S
1 reviews | Active since Aug 2021
06 Sept 2021, 12:41
Online Service vs Face to Face Service
After dealing with numerous calls to complete an online order I requested it to be cancelled. I went to Fourways Mall yesterday just to find out the order still has not been cancelled. I was assisted by a very wonderful lady by the name of Lelo Lobelo from Fourways Mall. She provided me with excellent service and even created a service request ticket to cancel my online order. I was happy to leave there with a smile on my face and a new phone in my hand.
TX
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Vodacom's replyOfficial
06 Sept 2021, 14:01Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team
Vodacom's reply06 Sept 2021, 14:01
Official
Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team