1 reviews | Active since Dec 2018
Online Service very poor
I am very disappointed with vodacom online service. I ordered a phone online on the 29 November 2018 (Consultant name is Felicity) I gave her Johannesburg address for delivery and told that the delivery takes 3 to 7 days. 4 December 2018 received a phone call from Ram Courier in Witbank wanted to delivery the phone there, was surprised why witbank because I don't stay there!!! I phoned vodacom the same day regarding the address they gave Ram Courier ,I was told they will fix it and I will receive my phone latest Thursday (no delivery came on Thursday) 7 December 2018 I phoned vodacom again regarding delivery I was told the phone is returned back to vodacom but they will fast track my order to be delivered latest Monday 10 December 2018 no delivery took place. I phoned again this morning only to found out the matter was not resolved (no action took place).
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, you've advised us accordingly.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, you've advised us accordingly.
Regards
Vodacom Consumer Website Team