Online service useless!

<p>WOW, on 2 consecutive occasions, the online service is useless. </p> <p>First Disappointment:</p> <p>Firstly I upgraded my contract previously and got a S7 and a Samsung Tablet. When the goods was delivered, you had to go in store to Rica the 1 sim card for the tablet which is why you will see it has not been activated to date...why use online then? Might as well just go into the Store. This also meant I lost out on the once of 5GB worth of data that you provided.</p> <p>Second disappointment:</p> <p>I did a pre-order of the Samsung S8 as my husband’s contract was due for an upgrade so we can get the extra accessories. To date I still need to receive a call. I was one of the first to do this upgrade with online once again, and guest what, No accessories!!! When I called the Sales department, the first person put the phone down in my ear, probably because it was too much of a hassle to deal with my query.</p> <p> </p> <p>These are definitely not the first incidents with Vodacom, and I can ensure you if you look at the history on my cell number, there have been some problems.</p> <p> </p> <p>Will you ever get it right?</p>