Online service NOT worth it

29 March I browsed the internet and looked at my Vodacom contract. Ordering an additional contract with free delivery seemed so easy so I ordered a new contract online. The steps was easy and received confirmation of application approved in minutes. However today is the 31st and I have not received any response from any agent contacting me for either delivery or giving me progress on application. If I went to the store it would have been done the same day, so unless you want to wait for days and battle to be contacted to arrange a delivery date don't bother the online application that seems so easy. And to top it all after I made contact with an agent I was told there was no response, I wasn't even contacted. When I asked if I can cancel the request and rather go to a store to handle personally seeing the online request takes days, the reply was to phone another number to cancel the request. What seemed so easy became very time consuming and more effort than to go to a store and handle it personally.