Online service is failing you and me

Real bad service when ordering upgrade online. After a week I still have no confirmation of when I will receive my handset. Previously received the package next day. What was a great service now became a headache for me as. The website still tells you you will receive the item next day if stock is available. So this seems to be false advertising and promising things they can't deliver. you phone one department that refers you to the next and then refer you back to the first number literally going in circles for a week. Aired it on Twitter and got a call from the social media team and then a order number, but still the couriers have not received the package and I still have no waybill no. Vodacom how are you going to make it up to me, I will never recommend the online service again. I also would like to change my rating I gave you straight after placing the order as there I gave you 10/10 not knowing that you will break your promise. Sorry but you get a 1 * from me.