Online service extremely lacking

This is not the first time it's happened to me. (I have mails of all my previous online apps too) I apply for a small contract online, I receive a mail confirming, but when it comes to fruition... nothing. Oh yes, the application number also disappeared in the system if I try and track it... It's simply frustrating dealing with a company where the customer has become a number. To top it all, I find the customer care e-mail has been discontinued? It seems Vodacom knows about their bad customer service and are blocking all avenues of communication. Speak to call centre staff and its exactly like speaking to a robot. Course, you have to get through to them first, which is another complaint entirely! Best of all, Vodacom will have one of their bots reply to this mail and again, nothing will be done. I wish I could say it might be better at another service provider, but the fact is it's probably just as bad. Not that I'm not going to try it. I have 4 services with Vodacom. At this rate I will be cancelling each and every one as they expire, sorry to say.