Online service. Don't bother

I recently "upgraded" online. The delivery service was dreadful, and landed up eventually more than a week late after many phone calls. Once delivered the phone isn't able to connect to the network, just missing the protocols to do so. Customer care is useless, with one department I was forwarded to even stating I simply got a lazy agent. Save your self the bother from online, go to a store and be frustrated by people that are in front of you instead